Reading and writing tickets

When Andy works on a task in a Space that has a Jira project linked, it can pull ticket content into the conversation and write back to Jira when the work is done. This usually happens as part of a regular Slack conversation or web app task, not as a separate Jira-only flow.

Reading a ticket

You bring a ticket into a conversation by referencing it the way you normally would. Paste the ticket key (PROJ-123) or a Jira URL into your message to Andy:

@MeetAndy plan PROJ-123

@MeetAndy implement the changes described in https://acme.atlassian.net/browse/PROJ-123

When Andy plans or implements the task, it fetches the ticket from Jira and uses what it finds as context: title, description, status, assignee, priority, comments, and attachments. The plan Andy posts in Slack reflects what's in the ticket.

You don't have to paste the ticket. You can also describe the work in your own words and let Andy figure out the rest. Pasting the ticket is just a fast way to give Andy the full description.

Browsing tickets by filter

You don't need an exact ticket key up front. Andy can list tickets from the linked Jira project by filter and find the right one on its own. Ask for tickets:

• Assigned to me
• Unassigned
• By status (for example, everything in "In Progress")
• In the current sprint

For example:

@MeetAndy what's assigned to me in this sprint?

@MeetAndy pick up the next unassigned bug in PROJ

Andy lists the matching tickets, then you can point it at the one you want, or let it choose.

Updating a ticket

Andy can write back to Jira when it makes sense, most commonly during the Coding Agent flow. The kinds of updates Andy can make:

• Add a comment. For example, summarizing the work done in a PR
• Change status. Move the ticket from "To Do" to "In Progress" when work starts, or to "Done" when a PR merges
• Edit description. Append progress notes or update implementation details
• Set fields like priority and labels
• Upload attachments. Only available on Forge-authenticated Jira sites

Status changes use your Jira workflow's transitions. If you ask Andy to move a ticket to a status that doesn't have a valid transition from the current state, Andy tells you which transitions are available.